General Questions
A: Orders can be placed directly on our website. If you are unable to process an order on Dndfabric.com®, please chat for assistance.
A: We are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our “Return Policy”.. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks.
A: You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post. If you are a registered user, you can also check your order status using the “My Account” link on the home page.
A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, or for U.S. Customers only, a Gift Card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. Dndfabric.com® will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All Dndfabric.com® orders prices will be displayed and charged in U.S Dollars, USD. For international customers, additional credit card fees may apply; your credit card company may charge a fee for converting payment into USD. Please note that Dndfabric.com® does not offer a layaway plan.
A: You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the “submit” button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows Dndfabric.com to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
A: Yes. Items placed in your shopping cart and not purchased will remain for 30 days. Your saved shopping cart is accessible only from the computer where it was created. To access your cart from multiple locations, please click on “My Account” and create an account.
A: No. You are not required to register to place an order. Dndfabric.com® membership is optional and free of charge. Becoming a member will make your shopping experience more convenient by allowing us to pre fill your address, remember the items in your shopping cart, keep all of your shipping addresses, and track all of your orders. The “My Account” function will allow you to view any previous order information, including items ordered and ship dates.
A: Promotion codes, if applicable, can be entered on the shopping bag page by clicking on “my bag” on the top right of any page after adding items to your cart. The promotion code field is below the item details before the subtotal in the right hand column.
A: Yes, your credit card purchases are safe on Dndfabric.com®. We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how Dndfabric.com® maintains your privacy and security, please click on Privacy Policy in the upper left-hand navigation area. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you. If you are not a Dndfabric.com® member, your payment information will not be stored or saved.
A: Our customers experience this issue for a variety of reasons. Common issues for our customers are:
- Verify your name, billing address, and billing zip code match those on file with your credit card provider.
- Credit cards are charged in U.S. dollars. To pay with a different currency, please use PayPal.
- Credit cards are charged at the time of shipping. If funds are not available at that time, your credit card may not be authorized and your order may be cancelled.
A: We have recently seen an increase in people shopping online. In the short term, this increase in volume is impacting how we serve our customers. We have removed expedited shipping as a delivery option for orders and our delivery promise dates are longer than usual. You will see estimated delivery when you add items to your cart.
These changes are temporary measures to ensure that we can deliver on commitments to our customers. We apologize for any inconvenience this may cause.
A: Purchases shipped to the United States carry a 30-day money back guarantee on all items except clearance, swatches and special orders. Contact Customer Service (phone, email or chat) to receive a return label at no charge and initiate the refund process. For more information please view our Return Policy page.
Due to longer delivery times, money back guarantee has been extended to 60-days.
A: For most items, minimum cut length is 1 yard. We can cut in half yard increments starting at 2.5 yards.
Some items have a minimum order quantity which is above 2 yard. This will be clearly defined on the product page.
A: We at Theusfabric.com are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason. Our full Privacy Policy is linked: here.
A: For fabric orders of 50 yards or more, please contact Customer Service at +1 (267) 332-4063.